By 2010 Hellenic Imperial Airways will be one of the most successful airlines flying around the world providing our guests with a friendly and caring experience.
Hellenic Imperial Airways is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety.
All of our employees receive training so that commitments contained in our Customer First Service plan are implemented at all levels.
Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting customer first, Hellenic Imperial Airways sets forth the following commitments to our customers:
