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Passenger Rights (EU)
More information on passenger rights
In the event of cancellation, long delay or denied boarding airlines must comply with common rules regarding compensation and assistance. These rules pertain to the so called Passenger Rights and were established by the European Commission and Council.
Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary). In the event of denied boarding or cancellation, you may be offered the option of continuing your trip or a refund of your ticket.
Related downloads
- Air passenger's rights (EU) - English in PDF format / 0.2 MB
- Air passenger's rights (EU) - Greek in PDF format / 0.2 MB
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